Home > Symantec - CleanWipe Utility > Completely remove Symantec Antivirus and Symantec Endpoint Protection products

Completely remove Symantec Antivirus and Symantec Endpoint Protection products

NOTE: Please visit our new website at http://www.bestnetworksinc.com

 

The cleanwipe utility is used to completely remove Symantec Antivirus and Symantec Endpoint Protection products.

To obtain Cleanwipe please contact Symantec Technical support.
Once the utility has been obtained please follow these instructions:

This utility can be run on Windows 2000, Windows XP (32 and 64 bit), and Windows Server 2003 (32 and 64 bit.)

Warnings:
Do not run this utility on Windows NT, Windows 9x, or Windows Me.
Do not run this utility on systems that have Symantec AntiVirus 8.x or below installed.

You cannot select individual applications to remove.

CleanWipe may remove LiveUpdate.

CleanWipe will remove Virus Definitions if you select Yes to “Do you want to do a detailed MSI Product Code registry search?…”, even when selecting No to “If Virus Defs remain after uninstalling Symantec products do you want to uninstall the Virus Defs?”. If you have other Symantec applications that use the VirusDefs folder, it is recommended that you make backup copy of the VirusDefs folder before running the CleanWipe tool. The VirusDefs folder is located under C:\Program Files\Common Files\Symantec Shared\

When using the CleanWipe utility, please be aware that it removes the following products and components from the computer:

Alert Management Server
Firewall Administrator
Quarantine Console
Quarantine Server
Symantec AntiVirus (Version 9.x and above)
Symantec AntiVirus Corporate Edition
Symantec Client
Symantec Client Firewall
Symantec Client Security
Symantec Endpoint Protection
Symantec Endpoint Protection Manager
Symantec LiveUpdate
Symantec Network Access Control
Symantec Sygate Enterprise Protection
Symantec System Center
Symevent

If you have other Symantec applications on the computer that depend on any of the applications listed above, those applications may not function properly. The customer may need to re-install the missing applications after running CleanWipe.

Note: The zip file is password protected.
Un-Zip Password: symantec

1. Extract the file to a new folder in a convenient location, such as the Desktop, using the un-zip password provided above.
2. Browse to the new folder and execute the utility by double clicking ‘CleanWipe.exe’
3. Follow the on-screen instructions.

The utility runs in verbose mode and will ask you about the components you want uninstalled.

Note: If the CleanWipe utility fails to remove Symantec Endpoint Protection, please proceed through the manual uninstall procedure for the version of the product you have installed.

You can find the manual uninstall instructions in the following document:

Title: How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions
Solution ID: 2007073018014248
Document URL:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Title: ‘Manual uninstallation documents for Symantec Client Security products’
Solution ID: 2002031914291648
Document URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

————————————————[UPDATE]——————————————————–
You can use CLEANWIPE from Symantec to remove the AV and all other associated applications.

To download the utility, open the following web page in a browser:

https://fileshare.symantec.com

Log in with the following information:

Login ID: cleanwipeutility
Password: CL3@nw!p3

Once you have downloaded the utility, please follow these instructions.

Note: The zip file is password protected.
Un-Zip Password: symantec

1. Extract the file to a new folder in a convenient location, such as the Desktop, using the un-zip password provided above.
2. Browse to the new folder and execute the utility by double clicking ‘CleanWipe.exe’
3. Follow the on-screen instructions.

The utility runs in verbose mode and will ask you about the components you want uninstalled.

Note: If the CleanWipe utility fails to remove Symantec Endpoint Protection, please proceed through the manual uninstall procedure for the version of the product you have installed.

You can find the manual uninstall instructions in the following document:

Title: How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions
Solution ID: 2007073018014248
Document URL:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Title: ‘Manual uninstallation documents for Symantec Client Security products’
Solution ID: 2002031914291648
Document URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

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  1. Ali
    May 28, 2010 at 12:59 pm | #1

    I would appreciate if someone can send me the link to removal tool.
    Regards

    • bestnetworksinc
      August 12, 2010 at 8:21 pm | #2

      I have updated the article and added a link to a symantec area to download the utility.

      Thanks,

      Cesar Lopez

  2. Yet another Uninstall
    February 1, 2011 at 11:27 pm | #3

    Thank you very much for this article.

    If I had a dollar for everytime I’ve had to call Symantec with a problem only to have the resolution be “uninstall and reinstall our product”, I could have retired from the IT industry years ago.

  3. Batman
    July 25, 2011 at 8:56 pm | #4

    Thanks so much for the update section! :)
    I was able to fix my problem imediatley while at a client with out having to contact & wait for Symantec.

  4. eekme32
    August 31, 2011 at 9:43 am | #5

    WOW it worked awesome..!

  5. Mike
    December 14, 2011 at 5:20 am | #6

    THANK YOU SO SO MUCH FOR POSTING THIS LINK – NEARLY IMPOSSIBLE TO GET AHOLD OF WITHOUT HAVING TO CALL SYMANTEC AGENTS.

  6. mufin
    December 21, 2011 at 12:24 am | #7

    thank you sooo muchh!!

  7. ervis
    December 21, 2011 at 6:08 am | #8

    Je i papapm

  8. Val
    February 27, 2012 at 3:35 pm | #9

    +1!!! we’re switching to Nod completely :))

  9. Joao
    April 19, 2012 at 11:52 am | #10

    thank you so much…. it really works….

  10. sundeep maan
    May 2, 2012 at 1:33 am | #11

    THx Its working and sucessfully remove this security

  11. Jeff
    June 3, 2012 at 4:19 pm | #12

    A very special thank you goes out to the person who put this out here for us. It is VERY appreciated!!!

  12. July 3, 2012 at 3:24 am | #13

    Who ever you are, thank you very much! This article is written back in 2010 yet still relevant in July 2012! Thanks!

  13. harwinder
    July 16, 2012 at 12:29 am | #14

    very very thankkkkkkkkkkkkkkkkkks bro it usually works thanks again

  14. Jhon Castañeda
    July 25, 2012 at 2:58 pm | #15

    Muchas gracias… le estoy muy agradecido. Me ha salvado… saludos desde colombia!!!

  15. den
    September 29, 2012 at 4:50 am | #16

    Thankyou !!

  16. Joachim Luengas
    January 29, 2013 at 11:12 am | #17

    Excelente Post, gracias por compartir!!!

  17. Fulano
    February 18, 2013 at 1:50 pm | #18

    Thanksss!!!

  18. Yuck
    February 26, 2013 at 12:39 am | #19

    This thing still works today

  19. Thank Full
    March 25, 2013 at 11:54 am | #20

    I believe there is lots more people who have thank you from their heart (beside those posted thank you above) for your article and the help to get the cleanwipe util app. Know that you have help us all.

    THANK YOU. You sir, are the Hero!.

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