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Posts Tagged ‘Symantec Endpoint Protection – CleanWipe Utility’

Completely remove Symantec Antivirus and Symantec Endpoint Protection products

January 20, 2010 21 comments

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The cleanwipe utility is used to completely remove Symantec Antivirus and Symantec Endpoint Protection products.

To obtain Cleanwipe please contact Symantec Technical support.
Once the utility has been obtained please follow these instructions:

This utility can be run on Windows 2000, Windows XP (32 and 64 bit), and Windows Server 2003 (32 and 64 bit.)

Warnings:
Do not run this utility on Windows NT, Windows 9x, or Windows Me.
Do not run this utility on systems that have Symantec AntiVirus 8.x or below installed.

You cannot select individual applications to remove.

CleanWipe may remove LiveUpdate.

CleanWipe will remove Virus Definitions if you select Yes to “Do you want to do a detailed MSI Product Code registry search?…”, even when selecting No to “If Virus Defs remain after uninstalling Symantec products do you want to uninstall the Virus Defs?”. If you have other Symantec applications that use the VirusDefs folder, it is recommended that you make backup copy of the VirusDefs folder before running the CleanWipe tool. The VirusDefs folder is located under C:\Program Files\Common Files\Symantec Shared\

When using the CleanWipe utility, please be aware that it removes the following products and components from the computer:

Alert Management Server
Firewall Administrator
Quarantine Console
Quarantine Server
Symantec AntiVirus (Version 9.x and above)
Symantec AntiVirus Corporate Edition
Symantec Client
Symantec Client Firewall
Symantec Client Security
Symantec Endpoint Protection
Symantec Endpoint Protection Manager
Symantec LiveUpdate
Symantec Network Access Control
Symantec Sygate Enterprise Protection
Symantec System Center
Symevent

If you have other Symantec applications on the computer that depend on any of the applications listed above, those applications may not function properly. The customer may need to re-install the missing applications after running CleanWipe.

Note: The zip file is password protected.
Un-Zip Password: symantec

1. Extract the file to a new folder in a convenient location, such as the Desktop, using the un-zip password provided above.
2. Browse to the new folder and execute the utility by double clicking ‘CleanWipe.exe’
3. Follow the on-screen instructions.

The utility runs in verbose mode and will ask you about the components you want uninstalled.

Note: If the CleanWipe utility fails to remove Symantec Endpoint Protection, please proceed through the manual uninstall procedure for the version of the product you have installed.

You can find the manual uninstall instructions in the following document:

Title: How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions
Solution ID: 2007073018014248
Document URL:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Title: ‘Manual uninstallation documents for Symantec Client Security products’
Solution ID: 2002031914291648
Document URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

————————————————[UPDATE]——————————————————–
You can use CLEANWIPE from Symantec to remove the AV and all other associated applications.

To download the utility, open the following web page in a browser:

https://fileshare.symantec.com

Log in with the following information:

Login ID: cleanwipeutility
Password: CL3@nw!p3

Once you have downloaded the utility, please follow these instructions.

Note: The zip file is password protected.
Un-Zip Password: symantec

1. Extract the file to a new folder in a convenient location, such as the Desktop, using the un-zip password provided above.
2. Browse to the new folder and execute the utility by double clicking ‘CleanWipe.exe’
3. Follow the on-screen instructions.

The utility runs in verbose mode and will ask you about the components you want uninstalled.

Note: If the CleanWipe utility fails to remove Symantec Endpoint Protection, please proceed through the manual uninstall procedure for the version of the product you have installed.

You can find the manual uninstall instructions in the following document:

Title: How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions
Solution ID: 2007073018014248
Document URL:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Title: ‘Manual uninstallation documents for Symantec Client Security products’
Solution ID: 2002031914291648
Document URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

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