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HOW BEST NEWORKS’ MAIL925 COMPARES

November 15, 2012 Leave a comment

NOTE: Please visit our new website at http://www.bestnetworksinc.com

We know that choosing a cloud service provider is an important decision. Understanding the facts about your provider is essential to setting expectations on reliability, support and services offered to help make your business successful. It is important that you understand why Best Networks’ Mail925 industry leading offering has been the solution of choice for your peers.

  • We offer an unmatched, financially backed SLA of 99.999% to ensure you are consistently up and running.
  • Our highly skilled support and migration staff ensures that your transition to the cloud is as smooth as possible. We’ll handle the entire migration process for you – other providers lack this type of hands on support.
  • Our robust portfolio of cloud services expands beyond Microsoft products – including VoIP telephone services, Online Backup and more.
  • We enable full administrative control over our cloud services through an easy-to-use web-based control panel.

     

Given how critical email and other communication/collaboration services are to business, reliability is always a crucial aspect of the cloud service provider selection process. Uptime and data replication are only as good as a provider’s infrastructure and experience – as well as the capabilities of the service itself. Our state-of-the-art infrastructure, proven industry experience and unmatched 99.999% SLA are unbeatable.

Before you decide on a cloud service provider, make sure you get the facts. Below you will find detailed information on how our offering compares to the competition.

Item Best Networks’ Mail925 Google Apps
SUPPORT
Migration Support Our professional staff, dedicated to your account, manages your email migration from start to finish.
Online migration toolkit and discussion forum support
Tech Support Tailor made support agreement to fit your needs, including a 24/7 phone support option.Online Knowledge Base 24/7 phone support for Business customers onlyBuilt in support ticketing system in control panel

Online forum

CONTROL
Management Control Panel Customers able to provision users and manage settings for Best Networks’ Mail925 proprietary services as well as Microsoft-based and third-party servicesSupports all browsers Supports all browsers
End-user Controls
My Services available in Outlook to change common settings for users’ services and update passwords, reducing administration loadGranular set of permissions controlled by the administrator; ability to manage all services enabled and request additional ones Limited permissions and functionality
RELIABILITY AND INFRASTRUCTURE
Security Policy-based Encryption add-on available; includes templates for HIPAA complianceWipe ActiveSync and BlackBerry mobile devices in case of lost or theft; supports multiple BB policies Google Message Encryption service availableWipe ActiveSync devices; BlackBerry device wipe requires BES
Operations: SLA and Location of Data 7 datacenters (6 US-based, 1 UK-based)SaS 70 Type II Audited, 99.999% uptime SLA Does not reveal which of its global datacenters are used99.9% uptime SLA
SERVICES OFFERED
Mobility Support Support for full range of smartphones and tablets, including ActiveSync (iPhone, iPad, Android, Windows 7) and BlackBerry Support for ActiveSync devices; BlackBerry support requires BES or downloadable apps from Google
Supported Mail Platforms Unlimited storage; message size limit 50 MBEnterprise version of Exchange 2010 (latest version); Outlook 2010 available Storage max 25 GB; message size limit 25 MBGmail connection for mobile and Outlook is limited; Gmail Business Plans are based off the same free Gmail service
Public Folders Public folders available Public folders supported via Google Groups
Support for Outlook Exchange 2010 enables full support of Microsoft Outlook® 2010 features such as improved calendaring and conversation viewOutlook Web App (enhanced web access available with Exchange 2010, supports all browsers)

Microsoft Outlook® 2011 for MAC available

Google Apps Sync for Microsoft Outlook® is a plug-in for Outlook 2003, 2007, or 2010; however, there are limitations and synchronization issues between the twoOutlook Web App not available; users access Google Apps’ web interface
Outlook Licenses Available with any plan Not available
Collaboration and File Management Secure instant messaging, SharePoint document management and online backup Google IM, Docs and Cloud Connect services
Archiving Archiving available (basic and compliant); supports all third party cloud archiving providers Archiving available
Voice/Unified Communications Offering Hosted PBX VoIP-based telephone offering with full Unified Communications optionConference Bridges Google Voice, a consumer-oriented service